Refund policy
Refund and Return Policy
At Sadat Boutique, customer satisfaction is important to us. However, due to the nature of our traditional and handcrafted garments, we enforce a strict refund and return policy. Please read the following terms carefully before placing your order.
Returns and Refunds Will Only Be Accepted If:
-
The item is faulty or not as described – If the product you received has a manufacturing defect or does not match the description listed on our website (e.g., wrong item, wrong size, wrong color, or incorrect design), you are eligible for a return or refund.
-
The item does not fit as described – If the sizing does not match the provided measurements or standard size chart listed in the product description.
-
The return is requested within 5 days of delivery – You must contact us within 5 days of receiving your order with clear photos of the issue.
Non-Eligible Returns:
-
Items that have been worn, altered, washed, or show any signs of use.
-
Items that do not fit due to incorrect sizing chosen by the customer (please refer to our size chart before ordering).
-
Custom or made-to-order pieces.
-
Sale or clearance items.
Return Process:
To request a return or refund, please email us at sales@sadatboutique.com with your order number, a detailed explanation, and clear photos showing the issue. If approved, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item was faulty or misrepresented.
Final Notes:
We reserve the right to reject returns that do not meet the conditions stated above. All decisions made by Sadat Boutique regarding returns and refunds are final.